According to God of Prompt on Twitter, Graph Retrieval-Augmented Generation (Graph RAG) enables relationship traversal by connecting customer tickets, API documentation, engineering discussions, and recent fixes, rather than just retrieving similar documents. This AI-driven approach allows support teams to answer complex queries such as 'Show me all customer issues related to API rate limits' by providing a complete context chain. The practical business impact is improved issue resolution, enhanced customer satisfaction, and streamlined knowledge management for enterprises, as AI tools surface not only relevant documents but also the underlying connections between them. (Source: @godofprompt, Jan 9, 2026)