According to ElevenLabs (@elevenlabsio), the company has extended its Agents Platform by introducing Chat Mode, enabling businesses to deploy text-only conversational agents alongside their existing voice solutions (source: x.com/elevenlabsio/status/1957820056387166413). This development allows organizations to engage users in their preferred communication channel, whether text or voice. The Chat Mode is particularly beneficial for handling customer interactions that require precise information, such as order IDs or email addresses, and is designed to resolve simpler issues before escalating to voice agents for more complex tasks. This multi-channel AI approach creates new business opportunities for enterprises looking to improve customer engagement, streamline support workflows, and reduce operational costs through automation and enhanced user experience with generative AI technologies.