According to @elevenlabsio, TELUS Digital has reported a 20% reduction in time to proficiency for new hires by leveraging the ElevenLabs Agents Platform. At the ElevenLabs Summit, Mitch Lieberman demonstrated how the AI-powered platform enhances customer experience and agent performance in contact centers. The platform automates training, delivers targeted feedback, and facilitates continuous improvement at scale, enabling TELUS Digital to onboard new employees more efficiently and maintain high-quality customer service. These practical AI applications showcase tangible business value and operational efficiency gains in the customer support industry (source: @elevenlabsio).

According to @elevenlabsio, Sharpen has selected ElevenLabs as their exclusive provider for AI voice agents, marking one of the first native deployments of agentic AI within a Contact Center as a Service (CCaaS) platform. This integration signifies a shift in the industry, as AI is now embedded in the orchestration layer of contact centers, providing real-time access to full caller history, sentiment analysis, and escalation status. This allows for smooth transitions between AI and human agents, improving operational efficiency and customer experience. Business opportunities include enhanced automation, reduced response times, and scalable AI-driven customer engagement solutions. (Source: @elevenlabsio, Oct 7, 2025)