According to OpenAI on Twitter, Jesse Zhang and Ashwin Sreenivas are leveraging DecagonAI to transform how businesses interact with their customers through advanced AI-driven chat solutions. DecagonAI focuses on automating and personalizing customer conversations at scale, enabling companies to improve customer support efficiency and satisfaction by utilizing natural language processing and machine learning technologies. This development presents significant business opportunities for enterprises seeking to enhance customer engagement and streamline communication workflows through AI-powered platforms (source: OpenAI, Twitter, Jan 22, 2026).