According to OpenAI (@OpenAI) and Greg Brockman (@gdb), users can now personalize ChatGPT by adjusting characteristics such as warmth, enthusiasm, and emoji usage directly within the "Personalization" settings. This update enables businesses and individual users to fine-tune AI interactions for improved customer engagement, brand alignment, and user experience. The feature opens new opportunities for companies to deploy AI assistants that reflect their unique brand voice, fostering better client relationships and increased retention (source: https://x.com/OpenAI/status/2002099459883479311).

According to Josh Woodward (@joshwoodward) on X, Gemini Live has addressed key usability issues in its conversational AI, focusing on smoother user interactions. The latest update fixes the problem of the AI cutting users off mid-sentence during pauses, initially rolling out on Android and extending to iOS in the new year. Additionally, users can now mute their microphone while the AI is speaking, reducing interruptions and enabling more natural, human-like conversations. These enhancements are expected to improve user satisfaction and drive adoption of conversational AI in mobile applications, highlighting the importance of user-centric design in AI-driven communication tools (source: x.com/joshwoodward/status/1999548971401019462).

According to God of Prompt, the AI user experience involves a nuanced journey that goes beyond engineering's focus on input, logic, and output, or sales' approach of objection, handling, and close (source: @godofprompt, Twitter, Dec 8, 2025). For users interacting with AI systems, the journey often includes stages of anxiety, hope, confusion, and ultimately relief or abandonment. This insight highlights the importance of designing AI solutions that address user emotions and reduce friction, which can drive user adoption and retention. For businesses, optimizing AI user journeys translates to improved customer satisfaction and competitive advantage, especially in sectors like AI-powered SaaS, customer service automation, and digital product design.

According to Sam Altman on Twitter, ChatGPT has updated its personalization page by consolidating personality configuration, custom instructions, and memory features into a single, streamlined interface. This change, rolling out over the next few days, is designed to improve usability and user experience for both individual and business users. The unified interface allows for more efficient workflow customization and deeper personalization, which creates new opportunities for enterprises to tailor AI interactions to their specific operational needs. This update also reflects a broader trend towards user-centric design in AI platforms, increasing adoption potential in enterprise and customer service environments (Source: Sam Altman, Twitter, Sep 16, 2025).

According to OpenAI (@OpenAI), ChatGPT has introduced a conversation branching feature, enabling users to explore multiple conversational directions simultaneously without losing the original thread (source: OpenAI, Twitter, September 4, 2025). This update, now available for logged-in web users, significantly improves workflow efficiency for professionals using AI for research, customer support, coding, and creative tasks. The ability to branch conversations allows enterprises and individual users to iterate on ideas, track alternative solutions, and enhance productivity, directly impacting business operations and AI-driven project management.